Widerrufsrecht

Return & Refund Policy

At Domvire, we carefully inspect every product before shipment to ensure it meets our quality standards. Please review the following policy before placing your order.

1. Returns and Exchanges

We do not accept returns, exchanges, or refunds for non-quality-related reasons, including but not limited to:

Change of mind or no longer needing the product
Ordering the wrong item, color, size, model, or quantity
Personal preference or dissatisfaction unrelated to product quality
The product not fitting a customer’s intended setup where compatibility was not confirmed before purchase
Minor color differences caused by lighting, photography, or screen settings
Minor variations in dimensions or appearance resulting from normal manufacturing processes

Please carefully review the product description, specifications, dimensions, compatibility information, and images before placing your order.

2. Damage Caused by the Customer

Domvire does not provide refunds, replacements, repairs, or other after-sales compensation for damage caused by misuse, mishandling, improper installation, unauthorized modification, inadequate maintenance, accidents, negligence, or normal wear and tear.

This includes, but is not limited to:

Drops, impacts, scratches, dents, or deformation
Incorrect assembly, installation, or operation
Use outside the product’s intended purpose
Exposure to unsuitable weather, temperature, water, chemicals, or environmental conditions
Damage caused by unauthorized repairs or modifications
Loss or damage occurring after successful delivery

3. Defective, Damaged, or Incorrect Items

If your product arrives defective, damaged in transit, or different from the item ordered, please contact us within 7 days of delivery at Nina.domvire@gmail.com.

Your request must include:

Your order number
A clear description of the issue
Clear photos or videos showing the product, packaging, shipping label, and defect or damage
Any other information reasonably required to verify the issue

Please keep the original product and packaging until your claim has been reviewed. Do not discard, modify, repair, or return the product without our authorization.

Once the issue is verified, Domvire may provide an appropriate solution, such as replacement parts, a replacement product, store credit, or a full or partial refund, depending on the circumstances.

4. Unauthorized Returns

Do not send any product back without contacting us and receiving return authorization. Unauthorized returns may be refused and will not qualify for a refund or exchange.

Approved returns must be sent to the return address provided by our customer service team. The original shipping address may not be the correct return address.

5. Return Shipping Costs

If the return is caused by a verified product defect, shipping damage, or an incorrect item sent by Domvire, we will provide return instructions and determine the appropriate shipping arrangement.

For any return accepted as an exception for a non-quality-related reason, the customer is responsible for all return shipping costs, customs duties, taxes, and related fees. Original shipping charges are non-refundable unless required by applicable law.

6. Order Changes and Cancellations

Orders may only be changed or cancelled before they have been processed or shipped. Once an order has entered processing or has been shipped, cancellation cannot be guaranteed.

Please contact us as soon as possible if you need to request a change or cancellation.

7. Incorrect Address, Refused Delivery, and Unclaimed Packages

Customers are responsible for providing complete and accurate delivery information.

Domvire is not responsible for delivery failure, loss, additional shipping fees, or returned packages resulting from:

An incorrect or incomplete shipping address
Failure to collect the package
Refusal of delivery without authorization
Inability of the carrier to contact the recipient
Unpaid import duties or taxes

Any reshipping costs will be the customer’s responsibility.

8. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges, customs duties, taxes, payment processing fees, and other non-refundable costs may be deducted where permitted by applicable law.

9. Evidence of Delivery

An order marked as delivered by the shipping carrier will generally be considered successfully delivered. If you cannot locate a delivered package, please contact the carrier and our customer service team promptly so the delivery can be investigated.

10. Consumer Rights

This policy does not limit any mandatory consumer rights that cannot legally be excluded under the laws applicable to your purchase. Where applicable law provides additional return, cancellation, refund, warranty, or remedy rights, those legal requirements will apply.