Shipping Policy

Thank you for shopping with Domvire. This Shipping Policy explains our order processing, delivery, tracking, customs, and shipping-related procedures.

1. Order Processing

Orders are generally processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing time may be extended during:

• New product launches

• Promotional events or holiday seasons

• Periods of high order volume

• Product customization or pre-order periods

• Circumstances outside our reasonable control

Order processing time is separate from shipping and delivery time.

2. Shipping Destinations

Domvire currently ships to the United States, Canada, the United Kingdom, Australia, New Zealand, and selected European countries.

Some products may be subject to shipping restrictions because of their size, weight, battery type, materials, or local import regulations.

If we cannot ship an item to your address, we will contact you to discuss available options or cancel and refund the affected item.

3. Shipping Rates

Shipping charges are calculated and displayed at checkout based on factors including:

• Delivery destination

• Package weight and dimensions

• Selected shipping method

• Product type

• Applicable carrier fees

Any free-shipping offer will apply only when the order meets the conditions stated on our website or during the relevant promotion.

Shipping charges are non-refundable once an order has been shipped, unless required by applicable law or the shipping issue was caused by Domvire.

4. Estimated Delivery Times

Estimated delivery times begin after an order has been processed and handed over to the shipping carrier.

Our standard estimated delivery times are:

• United States: [7–15 business days]

• Canada: [8–18 business days]

• United Kingdom: [7–15 business days]

• European countries: [8–18 business days]

• Australia and New Zealand: [8–18 business days]

• Other destinations: [10–25 business days]

These delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to customs inspections, extreme weather, public holidays, carrier disruptions, remote delivery locations, incorrect address information, local regulations, or other circumstances outside our reasonable control.

5. Order Tracking

Once your order has shipped, you will normally receive a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 2–5 business days to become active after shipment.

For some international shipments, tracking updates may pause while the package is transferred between carriers or processed through customs. This does not necessarily mean the package has been lost.

If you have not received tracking information within [5 business days] after your order has been marked as fulfilled, please contact us at Nina.domvire@gmail.com.

6. Multiple Packages

Orders containing multiple products may be shipped separately due to product availability, package size, weight, or different fulfillment locations.

You may therefore receive more than one package and tracking number for the same order. Separate packages may arrive on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

7. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Domvire does not control these charges and cannot predict their amount. Customers are responsible for checking local import rules before placing an order.

If a customer refuses delivery or fails to pay required import charges, any shipping, return, customs, storage, or handling fees may be deducted from the eligible refund, where permitted by law.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name

• Street address and unit number

• City, state, or province

• Postal or ZIP code

• Country

• Valid phone number and email address

Please review your shipping information carefully before completing checkout.

If you notice an address error, contact us immediately at Nina.domvire@gmail.com. We will try to update the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been shipped.

9. Incorrect or Incomplete Addresses

Domvire is not responsible for delivery failure, package loss, delays, or additional expenses caused by an incorrect or incomplete address provided by the customer.

If a package is returned because of an address issue, refusal of delivery, failure to collect the package, or inability of the carrier to contact the recipient, the customer may be responsible for reshipping and return costs.

Any approved refund may exclude original shipping charges and other costs incurred, subject to applicable law.

10. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please:

1. Check around the delivery location, mailbox, reception area, garage, or other safe places.

2. Ask household members, neighbors, building management, or reception staff.

3. Contact the local shipping carrier using your tracking number.

4. Contact Domvire if the package still cannot be located.

Please report a delivered-but-not-received package within 7 days of the carrier’s recorded delivery date.

We will assist with the carrier investigation where possible. However, a replacement or refund cannot be guaranteed when the carrier confirms successful delivery to the address provided, unless required by applicable law.

11. Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating or delivery has exceeded the estimated timeframe.

If tracking has shown no meaningful update for [15 business days], please contact us so we can request an investigation with the carrier.

If the carrier officially confirms that the package was lost in transit, we may offer a replacement or refund after reviewing the circumstances.

Carrier investigations may take additional time to complete.

12. Damaged Packages or Incorrect Items

Please inspect your order as soon as it arrives.

If the product arrives damaged, defective, or different from the item ordered, contact us within 7 days of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product

• Photographs of the external and internal packaging

• A clear photograph of the shipping label

Keep the product and all original packaging until the claim has been reviewed. Do not discard, repair, modify, use, or return the item without authorization.

Verified claims will be handled according to our Return & Refund Policy.

13. Refused and Unclaimed Deliveries

Customers are responsible for accepting or collecting their packages and responding to carrier notices.

If a package is refused, left unclaimed, or returned because the customer failed to cooperate with delivery or customs clearance, Domvire may deduct the original shipping cost, return shipping cost, customs fees, storage charges, and related expenses from any eligible refund, where permitted by law.

Reshipping will require payment of any additional shipping charges.

14. Remote and Restricted Locations

Certain remote areas, islands, military addresses, PO boxes, or restricted regions may require additional delivery time or shipping charges.

Some carriers may not deliver oversized products, battery-powered products, or other restricted goods to specific locations.

If additional payment or an alternative address is required, we will contact you before shipment.

15. Pre-Orders

Pre-order products will display an estimated shipping date on the relevant product page.

Estimated pre-order dates may change because of manufacturing schedules, quality inspections, transportation delays, or other circumstances outside our reasonable control.

If an order contains both in-stock and pre-order products, the items may be shipped together when all products are available or sent separately at our discretion.

16. Order Changes and Cancellations

Orders may only be changed or cancelled before they have entered processing or been shipped.

Once an order has been processed or transferred to the shipping carrier, changes and cancellations cannot be guaranteed.

Submitting a cancellation request does not mean the order has been cancelled. You will receive confirmation from us if the request is successfully completed.

17. Delays Outside Our Control

Domvire is not responsible for shipping delays caused by events outside our reasonable control, including:

• Customs inspections

• Carrier disruptions

• Extreme weather or natural disasters

• Public holidays

• Strikes or labor disputes

• Government restrictions

• Transportation interruptions

• Incorrect customer information

• Local delivery conditions

We will provide reasonable assistance when a shipment is delayed, but delivery dates cannot be guaranteed.

18. Contact Us

For shipping-related questions, please contact:

Brand: Domvire
Email: Nina.domvire@gmail.com

Please include your order number and tracking number so we can assist you efficiently.

Last updated: August 29, 2026